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Remote WordPress Technical Supporter speaking English and German (Spanish is a nice plus!)

European, the Middle East or African working hours
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At OTGS we are bridging linguistic and cultural boundaries. With our products, we foster global communication and empower people to offer and reach services and products worldwide. Our goal is to help clients succeed.

We are hiring support experts for WPML team. You’ll troubleshoot problems and help clients use our products.You will be answering client questions, identifying and fixing problems, examining configurations and code, collaborating with team members, and escalating issues or new features to our development teams.

We are looking for an experienced WordPress technical supporter speaking English, German, and ideally also Spanish for WPML Forums at OTGS to join our strong team of supporters and developers.

It’s important to be a good team player and an excellent communicator with self- discipline, especially when you are almost done but there’s a client reporting an issue that needs debugging.

What you will do:

  • Reply to questions from clients,
  • Debug issues,
  • Look at configurations and code lines,
  • Collaborate with Support team members,
  • Escalate issues or features to Development teams.

What we want you to have:

  • At least 2-3 years of proven experience in a Technical Customer support role,
  • Excellent English and German skills (both written and spoken) – Spanish would be a nice plus!
  • Expertise in WordPress UI and Codex (+ templates, taxonomy, custom post types)/ WP CLI / GIT basics / HTML / CSS, JavaScript / Chrome DevTools (or similar),
  • Experience building websites using WordPress,
  • Outstanding problem-solving skills,
  • Patience and strong attention to detail,
  • A reliable strong internet connection (we have calls daily).

What we offer:

  • 100% remote position,
  • Full-time position with paid public holidays, vacation, and sick leave,
  • Paid sabbatical (yes, most people in our team stick with us for years!),
  • Being part of a team of smart, self-driven individuals,
  • Ample opportunity to progress and advance,
  • Meeting and collaborating with team members across the globe.

About the team and how we work

You’ll be part of a team of smart and enthusiastic people who love getting things done and take pride in their work.

We value a good balance between work and personal life and enjoy working remotely.

Our team unites people from all over the world, with different backgrounds, languages, cultures and together we create valuable products.

Above all, we are looking for people who just love helping others and get satisfaction from resolving problems.

We invite you to become part of a special team!

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Our Hiring Process

You’ll have 3-4 interviews that take between 30 to 90 minutes each. You’ll be talking with our HR, the team leader and members of the team you’re interviewing for.

For some roles, we’ll also ask for an assignment. If this assignment requires significant time, we’ll pay for your time doing it.

In these interviews, we know that you’re interviewing us, like we’re interviewing you. We welcome your questions and will answer them gladly.

At OnTheGoSystems, we keep things simple and straightforward. In most cases, our interview process is made up of three parts:

1. The Chat with the Recruiter

60 mins

During this informal video call, we’ll tell you more about the job and OnTheGoSystems (OTGS), and you can ask us anything you want.

2. The Technical Deep Dive

60-90 mins

This video call has a technical focus and gives you the opportunity to speak to potential teammates and see how you can contribute to the team. You can expect detailed questions about your experience and qualifications, and you may be asked to do a live assignment, depending on the position.

3. The Check-In with the HR Manager

30 mins

During the quick video call with our HR Manager, we’ll ensure that everyone is on the same page regarding the position you’re applying for. You can ask questions and clarify any doubts you may have. We’ll also cover any administrative details necessary to extend a final offer that meets your needs and expectations.

Our goal is to make sure that you feel comfortable, informed, and excited about the opportunity to join our team. We believe interviews should be a two-way conversation, so don’t hesitate to ask as many questions as you’d like!

What OnTheGoSystems offers

Work from Anywhere

Grow your career

Great teammates

Work-Life balance

A stable company

About Us

OnTheGoSystems is a fully remote company with over:

  • 100 team members
  • 250,000 clients
  • 1,000,000 sites running our software

Want to learn more?

About us and how we work