My name’s Alejandro Jose Sanchez Parra (quite long, eh? They are actually 2 names and 2 last names) and I currently live in Italy but I was born and raised in Venezuela.
I started working at OTGS in October 2018 and have loved every moment since. This job is full of challenges and constantly pushes me to improve myself, both as a person and professionally, which is exactly the best part of it for me!
I currently cover the following roles:
Back in 2018, I was hired to work as a 1st tier Support technician for WPML. This meant that I’d help users of the plugin solve their problems and answer their questions.
I loved this job from day 1 because it involved 2 areas that I really like: IT and helping people (customer service). Every single client has been a growth opportunity for me; some cases are easy to handle, others are not so much, others are super particular but each one was unique and taught me something new (and it still does).
I love what I do. It used to be my hobby to build sites and improve them and that hobby has slowly turned into a career (I’m a very lucky person!). This means that I have and will continue to challenge myself to always improve what I do.
“When you talk to him (on a video call) he just radiates with a positive attitude. It really is nice to work with him.” Kruno Gobulić, Documentation team.
I always try to get feedback from people: Tips, suggestions, advice, anything that I could use to improve or implement to help me grow.
I had the best trainer from day one for my support role (and I’ll always be super grateful for this): Vincenzo Carrubba.
He trained me very well so I could start this new role with everything I needed to know. From the very beginning, he gave me such good tips and suggestions on how to improve, that I immediately tried to implement them on every task I’m presented (and still try).
When Vin was promoted to Systems I was super lucky to take over his duties as Team Leader which was my first promotion within OTGS.
After a while I was also offered the opportunity to train new hires, and I have to thank Amit for that since he saw something in me that I would never have even thought about seeing (let alone do). I took on the challenge and tried to improve. To do that I seek advice from my fellow trainers Lauren and Andrés, awesome guys who fill that position with pride and so much knowledge.
A few months after that last new assignment I was offered another one: Taking charge of the entire training system which was another nice milestone for me.
Through the entire journey I have learned so much and what I believe lead up to what I do today was:
The advice i’d give to people is:
We are a 100% remote working company with employees working from more than 40 countries around the world. We do not mind where you work, just that you have great internet access, you work well in a team but can also carry out tasks independently. If this sounds like you then send us an application!