March 7, 2023
Our Star of the Month Ahmed Mohammed shares his experiences working remotely from Egypt, building connections with his team, and exploring the world outside of work.
I live in 6th of October, a city in Giza Governorate, Egypt, which is only 30 minutes away from the Great Pyramids. I’m a father of two, Bassel and Nelly, and I spend most of my weekends with them at my mom’s house. When I’m not with them, I work on my YouTube channel, where I make videos about WordPress in Arabic.
Before joining OTGS in July 2014, I was doing freelance work related to WordPress.
I found the job after searching on Google and landing on the Jobs page. I joined OTGS as a first-tier supporter for WPML (The WordPress Multilingual) plugin. I then moved to the compatibility team to be a compatibility developer, working on making other plugins and themes compatible with WPML. I left OTGS in 2021 and came back in late 2022 as a first-tier supporter.
As a first-tier supporter, my primary responsibility is to assist customers who use our plugin with any support inquiries they may have. This involves addressing various types of support requests, some of which are related to WPML functionality, while others are related to compatibility issues with themes and plugins.
Additionally, I work as a team leader, where I provide support to my team to ensure they perform their duties effectively and that their overall well-being is maintained.
I work closely with my team of awesome supporterAt WordCamp Europe 2022 at Portos and the leaders’ team.
As a supporter, the most challenging part is keeping up with changes in WordPress and other plugins and themes. Our everyday work involves dealing with many plugins and themes, and we have to adapt quickly and figure out how they work. To overcome this, I typically go to the documentation pages and scan them to get an overview of how the plugin/theme works.
When support inquiries pile up, along with my other responsibilities, I prioritize urgent tasks at the start of the day to stay organized and manage my workload efficiently.
Ten years ago, I worked as a freelancer and realized how productive I could be with the unparalleled flexibility that came with remote work. When I began looking for full-time work, I was prepared to continue as a remote worker and could not see myself commuting for hours to an office to work on a laptop.
After two years of working remotely, I got married. Since then, I have chosen to have my own office space. It has evolved from being a dedicated room in my apartment to a separate office in my building. I start my day by going to the office and when I finish my work, I go upstairs to my apartment to completely disconnect from work.