Meet Sumit Singh, a skilled 2nd/3rd tier supporter at OTGS hailing from Agra, India. As our latest Star of the Month, we asked Sumit to share more about his journey, daily challenges, and the perks of working remotely with a global team.
I was born in Agra, India, and it is where I live with my family. I graduated in Information Technology from the same city and moved to Pune, India, in 2012 to begin my career with WordPress.
In my free time and on weekends, I enjoy watching movies and shows, exploring new food with friends, and reading about tech stuff. Although I don’t currently own a pet, I’m an animal lover, so I enjoy spending time with them.
I was already using WPML (WordPress Multilingual) to build multilingual websites when I came across the OnTheGoSystems website. The quality of the products inspired me to join the brain behind them, so I applied for an open position and joined the WPML support team in May 2015.
As a 2nd/3rd tier support team member, my primary responsibility is to debug and report bugs to developers. This involves providing comprehensive debug information that can help the development team replicate and fix the bug, as well as providing workarounds/patches to customers so they can continue their operations without being adversely impacted by the bug.
I also assist team members with troubleshooting and perform various random tasks like documentation and testing, as assigned by team leaders. These tasks allow me to learn new things and make my job more enjoyable.
The most challenging part of my job is when I’m debugging an issue and find myself at a dead end. However, working as a team means there are many people who can rescue me and see the issue from a different perspective. Each experience helps me learn something new, making it both challenging and beneficial.
I begin my workday by checking emails while sipping on a cup of tea. I then address support team queries and prioritize my tickets before starting to work on them. Each day can be different, with urgent issues that require immediate attention or a quieter day depending on our queue.
After finishing work, I go for a walk to unwind.
I wanted to work with a global team without leaving my home country, and joining OTGS has allowed me to achieve both my personal and professional goals.
Establishing a routine and working in a dedicated, quiet space have helped me maintain a healthy work-life balance. I also don’t use my office computer for personal work and leave my office space after turning it off. This way, I can avoid mixing up work hours and personal time.
Are you interested in working with a globally distributed team that encourages growth and advancement? Are you ready to harness the power of technology for a better future?