Star of the Month Christopher Amirian shows us that to-do lists are here to stay and explains why there’s no time like family time.
I am from Tehran, Iran but ethnically, I am Armenian. This is the reason behind my move to Yerevan, Armenia, several years ago.
Currently, I am back in Tehran, but I plan to return to my roots by spending a month in Yerevan this summer.
I am married and have a 5-year-old daughter. My wife, daughter, and I consider ourselves to be a traditional Armenian family.
For me, there’s nothing better than spending time with my family and friends.
Just recently, my daughter finished her second year of kindergarten. For my wife and I, this was the perfect opportunity to be an integral part of the final ceremony.
My wife is a member of the school board, so she handled the planning side of things. I did all the stage fixtures and took care of a few other related assignments.
Before joining OnTheGoSystems, I worked in a technical customer support role for a WordPress theme called X theme.
I knew about WPML from the early years of WordPress development, as it is an industry-leading product. Back then, I never imagined that I’d get hired by a company as big as OTGS. But in July 2020, I officially became part of the team.
I am a Technical Supporter for WPML and Toolset products. On a day-to-day basis, I take chats and handle incoming forum tickets.
I also work on the site auditing tasks for translation company partners. The audit is quite comprehensive. It includes checking the list of plugins and the setup of the website, giving proper documentation on how to get started, and pointing to possible known issues.
Last but not least, I help with the knowledge base training materials and data entries.
One of the best parts of my job is all the different teams I get to work with:
I would say there’s no one qualification – it’s a mix of different ones combined with the right attitude.
Of course, it’s necessary to have good technical information about the company products and the WordPress platform overall. You need to be prepared to multi-task, especially when switching between WPML and Toolset support. Both require different kinds of skill sets. And because handling different tasks during the day is the norm, it’s worth being organized and keeping a daily tasks sheet – just to make sure nothing is forgotten along the way.
But it’s also important to be patient and polite, especially when engaging with customers.
As I mentioned, my job involves a lot of multi-tasking between various roles. And that just so happens to be one of the most challenging parts of my job.
But, by keeping track of everything in a Google sheet, I’ve been able to form a system that works for me:
I also have a to-do list that I need to finalize before I can officially call it a day. The list includes updating my Google sheet, making note of any additional projects I have completed, giving a daily report in Google Currents, and of course – setting my status to offline and letting my team know I’m closing for the day :)
The best thing is the freedom I have to manage small family-related matters. When you have a 5-year-old daughter, flexibility is essential.
As for challenges, there are two main ones that I face:
I plan to change my body composition to a healthier weight-to-height ratio. Like I already mentioned, I’m actively working towards that goal!
I’d also love to become involved in WordCamp or some similar events. But at least at the moment, living in Iran makes attending these sorts of activities difficult.
Are you interested in working with a globally distributed team that encourages growth and advancement? Are you ready to harness the power of technology for a better future?