As a remote company at the forefront of translation technology, OnTheGoSystems is embracing AI tools to revolutionize our workflows and drive innovation.
Artificial Intelligence (AI) has been transforming the workplace for some time now. With the recent release of OpenAI’s ChatGPT, we are witnessing the transformative power of AI in our daily work.
Powered by a large language model, ChatGPT uses artificial intelligence to understand and generate human-like text. Ask it to write a story, tell you about rocket science, or for personal advice – it always has an answer. And while ChatGPT has its limitations, the advancements in AI show us just how crucial it is to stay ahead of the curve.
At OnTheGoSystems, we can’t (and won’t) deny that machines have evolved in their ability to plan, reason, communicate, and learn. Instead, we are choosing to leverage AI’s potential to work faster and better.
In the last months, we’ve noticed that AI tools like ChatGPT have numerous advantages:
Here’s a deeper look into how we’re using AI tools to improve the way we work across different teams.
Our developers have always been committed to building software that meets the needs of our clients. We use a combination of technologies to build our most popular products, WPML and Toolset, and our new software translation tool, PTC (Private Translation Cloud).
Now, our software developers and AI are working hand-in-hand on our existing products and to bring big, meaningful ideas to life.
They also use AI tools to help with everyday tasks, such as:
Of course, it’s important to note that our developers are highly knowledgeable and always check the code ChatGPT produces. This is essential, since AI tools like ChatGPT don’t always get it right.
At the moment, our Head of Engineering, Eduard Martini is busy building a custom ChatGPT interface.
The latest AI tools have transformed our development process, speeding up projects and automating mundane tasks.
For example, we now use ChatGPT to generate release notes by simply feeding it the comments from our commits, and it compiles meaningful summaries in no time. We’ve also built our own ChatGPT UI, making it more accessible and functional.
We’re researching AI tools to improve the quality of WPML’s machine translations. While this is still in its early research phase, we’ve made steady progress and are excited about the potential impact it could have on our services and the industry as a whole.
Head of Engineering
OnTheGoSystems is a remote company with team members across 45 countries and 4 continents. For our teams, this is a huge benefit. We can learn from talented people with diverse backgrounds and skill sets.
But for our HR professionals, building a global team comes with its own unique challenges. Our HR team members need to make sure that anyone joining us is a good fit for working remotely. They need to attract diverse talent while also maintaining a strong company culture and ensuring good collaboration among international team members.
Currently, our HR team is using AI to find the right person for each role, create a more engaging hiring experience, and take over time-consuming administrative tasks. Overall, we’ve found that AI tools actually help us keep the “human” in human resources.
While we don’t use AI as extensively as other teams, it does add value to our HR processes.
For example, we provide ChatGPT with job specifications and it helps us craft meaningful job ads. For each role we are recruiting for, it helps us generate the questions we can ask candidates and suggests how to assess technical capabilities for specific roles. We use ChatGPT to do research and proofread texts and emails.
Our content team creates a wide variety of content, including how-to guides, blog posts, tutorials, announcements, and more. This requires not only a high level of product knowledge, but also resources. Putting different types of content together takes time. From our team members, it also requires a fair share of research and a deep understanding of our products.
For the most part, AI tools don’t have the understanding or knowledge needed to produce ready-to-use content. But, they are capable of generating ideas faster than humans can.
Because of this, we use AI to help us produce high-quality content. With the right prompt, tools like ChatGPT provide outlines, headlines, and even first drafts for articles. We then carefully review what ChatGPT generates and add our personal touch to create better, well-rounded content in less time.
ChatGPT and AI tools are proving to be a great help for the Content team. AI can’t replace our skilled writers, but it helps speed up the content creation process. It’s like having a writing assistant that helps us write outlines, headings, social media posts, and even whole drafts for blog posts and tutorials.
The support team members for our WPML and Toolset plugins work tirelessly to provide our clients with answers to questions and solutions to issues. To be able to provide only the best user experiences, our supporters need to know our products inside out. They also need to know how to think outside the box and prioritize the tickets that come into the support forum.
Our support team is already using ChatGPT to craft summaries for resolved tickets. The advantages are twofold:
Now, we’re looking to use AI to enhance these human interactions. We want to train ChatGPT to help our supporters with quick replies to frequently asked questions. This means developing an AI-powered chatbot.
We’re building an AI-powered support chatbot to provide quick, first-tier support. The chatbot will try to resolve issues and provide clients with the most precise answers. Of course, AI tools are not always 100% accurate. One of the challenges is training the bot to know when to transfer conversations it can’t correctly answer to a human operator.
We’re exploring new approaches, including those from Facebook/Meta, to stay up-to-date and efficient.
Developer on the Systems team
As a company that builds advanced translation technologies, OnTheGoSystems is always looking for ways to take the technology available to us to the next level.
AI tools like ChatGPT play a significant role in this pursuit. While they can’t replace the knowledge and expertise of our team members, they can assist us in getting things done faster.
As we continue to explore new ways to leverage AI, we’re committed to fostering a work environment that embraces change and technological advancements. We’re excited to see how we can use AI to be a valuable asset for our team, our services, and the industry as a whole.
Are you interested in working with a globally distributed team that encourages growth and advancement? Are you ready to harness the power of technology for a better future?